Return & Refund Policy

At AstoBag, we aim to provide a seamless shopping experience. If you are not satisfied with your purchase, our Return & Refund Policy ensures a smooth process for returns and refunds.

Eligibility for Returns

Products are eligible for return within 7 days of delivery if:

The product is in its original condition, unused, and in original packaging.
All tags, labels, and accessories are intact.

Items not eligible for return include:

Perishable goods (e.g., food items, flowers).
Personal care products or hygiene-related items once opened.
Clearance or final sale items.

Return Process

To initiate a return, please contact our customer service at [Insert Contact Information] with your order details. Our team will provide instructions on how to return your item.

Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or incorrect item received.
Return Shipping Method: We recommend using a trackable shipping service. AstoBag is not responsible for lost or damaged items during return shipping.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds: Refunds are processed within 5-7 business days. Refunds will be issued via the original payment method.
Rejected Refunds: If the item is not in acceptable condition, we will notify you of the rejection. Rejected returns will not be refunded, and the item can be sent back to you upon request.

Late or Missing Refunds

If you have not received your refund after the indicated processing time, please:

Check your bank account or payment method again.
Contact your bank or payment provider, as refunds can take time to post.
If still unresolved, contact us at support@astobag.com

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact our customer support team within 7 days of receiving your product.

Cancellations

Orders can be canceled before they are shipped. If your order has already been dispatched, it will be subject to the return process outlined above.