Terms of Service

Welcome to AstoBag (operating through https://www.astobag.com, related subdomains, and associated mobile applications). Throughout these Terms, the designations "we", "our", "us", or "Platform" refer to AstoBag, and "you", "user", or "customer" refer to any natural or legal person accessing, browsing, registering on, or purchasing through our services.

By accessing, downloading, browsing, or transacting on our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any supplemental operational policies posted on the Platform. If you do not agree with these Terms, you must discontinue your use of our services immediately.

• Legal Capacity: You must be at least 18 years of age or possess the legal capacity to form a binding contract under the Indian Contract Act, 1872. Minors may use the Platform only under the supervision of a parent or legal guardian.
• Account Integrity: When creating an account, you must provide accurate, current, and complete registration details (including legal name, active mobile number, and valid email). You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
• Unauthorized Use: You agree to notify us immediately at support@astobag.com of any unauthorized access or security breach involving your account.
• Account & Data Deletion: You have the absolute right to request permanent account closure and erasure of personal data at any time via https://www.astobag.com/delete-account. In line with our strict data protection principles, account deletion entails 100% complete data erasure with zero retention.

AstoBag operates an online marketplace providing retail consumer goods, groceries, daily necessities, apparel, electronics, and lifestyle items.

• Catalog Accuracy: We endeavor to display product images, dimensions, nutritional information, specifications, and colors as precisely as possible. However, actual physical packaging or color tones may vary slightly due to screen resolutions, photography lighting, or manufacturer packaging revisions.
• Inventory Availability: Product availability is dynamically updated. In the exceptional event an item becomes unavailable following order confirmation, we will promptly inform you and issue an immediate, full refund.

• Currency & Taxes: All prices on AstoBag are stated in Indian Rupees (INR - ₹) and include all applicable Goods and Services Tax (GST), unless expressly indicated otherwise.
• Fee Transparency: Applicable shipping fees, handling charges, or convenience fees are fully disclosed in your cart breakdown prior to final checkout authorization.
• Pricing Errors: Despite our best efforts, inadvertent pricing or typographical errors may occur. If a product is erroneously listed at an incorrect price, AstoBag reserves the right to cancel the order and provide a full refund.

We support multiple trusted payment options to ensure a frictionless checkout experience:

* All electronic transactions are processed through RBI-authorized, PCI-DSS compliant gateways. AstoBag never records, accesses, or stores your secret card CVV, PIN, or net-banking passwords.

At AstoBag, we ensure prompt, dependable doorstep delivery of your daily necessities and retail products. All fulfillment and shipments are governed by these terms:

• Order Confirmation & Fast Dispatch: An instant confirmation is issued via SMS/email upon placing an order. Items are swiftly inspected, picked, and dispatched from our local fulfillment hub.
• Delivery Timelines & Regional Coverage:
  • Local Doorstep Orders (West Bengal / Malda region): Same-day or within 24 to 48 hours.
  • Domestic Regional Shipping: Typically delivered within 3 to 5 business days via trusted logistics partners.
• Shipping Charges & Free Delivery: Free shipping is provided for orders meeting the minimum purchase threshold shown at checkout. Any applicable delivery charges are calculated upfront and clearly displayed before you confirm payment.
• Live Shipment Tracking: As soon as your order is on its way, you will receive real-time tracking links via SMS and email. You can also check status anytime using our Track Order portal.
• Delivery Attempts & Contact: Delivery riders will attempt delivery up to two (2) times. Please provide an accurate address, landmark, and reachable contact number. If the recipient is unavailable, delivery will be rescheduled.
• Package Inspection: Please inspect the outer packaging upon delivery. If the package is visibly damaged, tampered with, or leaking, please refuse delivery or notify customer support within 24 hours for quick assistance or replacement.

We take pride in delivering top-quality goods. If you are not completely satisfied with your purchase or if something went wrong during transit, our straightforward policy ensures your rights are protected:

• Pre-Dispatch Cancellation: You can cancel any order free of charge at any time before it has been dispatched for delivery directly via your My Orders dashboard or by reaching out to our support helpline. If your order was prepaid, a 100% full refund is automatically initiated immediately.
• Return Window & Eligibility: Eligible physical items (fashion, accessories, lifestyle products, and non-perishable packaged goods) may be returned within 48 hours to 7 days of doorstep delivery if delivered in damaged, defective, or incorrect condition.
• Damaged, Defective or Wrong Items (24-Hour Notice): If you receive an item that is damaged, defective, leaking, expired, or incorrect, please notify our customer support team within 24 hours of delivery with photos or video proof of the outer box and affected item. Upon verification, we will arrange an immediate doorstep replacement or initiate a full refund.
• Product Condition for Returns: Items must be in their original, unused, unwashed condition with all original tags, labels, barcodes, user manuals, and protective packaging intact.
• Non-Returnable Items: For health, safety, and hygiene reasons, the following cannot be returned or exchanged once safely delivered:
  • Perishable foods, dairy products, bakery goods, and fresh produce (unless damaged or spoiled at arrival).
  • Personal hygiene items, innerwear, cosmetics, perfumes, and opened health products.
  • Items explicitly marked as "Final Sale", clearance items, or custom-manufactured merchandise.
• Doorstep Reverse Pickup: Once your return request is approved, our delivery partner will attempt doorstep pickup from your registered address up to two (2) times. Please keep the item packed securely.
• Refund Timelines & Methods:
  • Prepaid Orders (UPI / Cards / Net Banking): Refunds are processed within 24–48 hours of warehouse quality inspection and credited back to the original payment source within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via NEFT/IMPS or UPI upon providing verified account details to customer support.
  • Store Credit / Wallet: You may also opt for instant wallet balance or credit voucher for quicker shopping on your next order.
• How to Initiate a Request: Go to My Orders and click Request Return on the order details page, or contact our support team at support@astobag.com or phone/WhatsApp +91 90028 40014.

You agree not to engage in any of the following prohibited actions:

• Using automated tools, scrapers, bots, or spiders to harvest product pricing or customer data without written authorization.
• Attempting to bypass security mechanisms, access unauthorized admin portals, or probe platform infrastructure.
• Placing speculative, fictitious, or fraudulent orders, or abusing promotional discount codes.
• Publishing defamatory, obscene, malicious, or infringing feedback, reviews, or communications.

All content published on AstoBag — including brand logos, designs, typography, software code, illustrations, and slogans (including "Buy More Smile More Save More") — is the exclusive intellectual property of AstoBag or its licensors, protected by Indian and international copyright and trademark laws.

You are granted a limited, personal, non-exclusive, revocable license to access the Platform solely for shopping and personal consumption. Any commercial reproduction, scraping, modification, or distribution is strictly prohibited.

The Platform and all merchandise are provided on an "as is" and "as available" basis, without express or implied warranties of any kind, other than statutory manufacturer warranties accompanying physical products.

To the fullest extent permitted under Indian law, AstoBag, its founders, employees, and logistics partners shall not be liable for any indirect, special, incidental, punitive, or consequential damages resulting from platform downtime, courier delays, or unauthorized account access. In all cases, our total aggregate liability shall not exceed the amount actually paid by you for the specific item or order in dispute.

You agree to indemnify, defend, and hold harmless AstoBag, its officers, employees, agents, and service providers from any claims, losses, liabilities, damages, and reasonable legal expenses arising out of your breach of these Terms, unlawful conduct, or violation of third-party rights.

We reserve the right to suspend or terminate your account or refuse service if we determine that you have violated these Terms, engaged in fraudulent activities, or infringed upon platform security.

Likewise, you may terminate this agreement at any time by requesting deletion of your account via https://www.astobag.com/delete-account. Upon confirmation, your credentials and profile will be permanently wiped with zero retention.

These Terms of Service, along with all contracts executed through the Platform, shall be interpreted and governed exclusively by the laws of India. Any legal dispute, arbitration, or claim arising under or in connection with these Terms shall fall within the exclusive jurisdiction of the competent civil courts in Malda, West Bengal, India.